Return & Warranty Policy
Please note that we only process return and warranty for the
items purchased from Nitze. If you have any question about the item purchased
from our dealers, please contact them directly. Besides, special deals products
are final sale only and cannot be returned. All the determinations is subject
to Nitze.
7 Days DOA Return Policy
If you find the following situations happen to your order
item(s), you are eligible to request a DOA return:
l
Damaged on arrival
l
Wrong item
l
Missing Accessories
l
Unusable item because of the quality issue
How to apply:
1. Please
send an email with the pictures or videos explaining the issue to sales@nitze.hk within 7 days from the date you
receive the package. Please note that the picture of the entire package / box
is also needed.
2. Our
customer representative will contact you within 24 hours to resolve the
reported issue. After approving the DOA return, you will receive a "Return
Instructions" and RMA number via email.
3. Please
send the package in accordance with the "Return Instructions". The
return item should be in new condition without traces of use and in original
packaging.
4. The
shipping fee is borne by Nitze. We recommend you ship via an insured service
with tracking number. Nitze is not responsible for the lost packages.
5. After
the returned item passes our inspection, you will get a refund of the product
purchase price and the shipping fee. If the item is not in its original
packaging or has traces of use, you may need to pay up to 15% of the restocking
fee depending on the situation, as we cannot resell it as a new product.
6. Refund
will be processed within 7 working days.
45 Days Unconditional
Return Policy
If you are not satisfied with the purchase item(s) for any
reason, you can request a return within 45 days from the date of receipt of the
product.
How to apply:
1. Please send an email with
the pictures or videos explaining the issue to sales@nitze.hk within 45 days from the date you receive the package. Please note that the
picture of the entire package / box is also needed.
2. Our customer representative
will contact you within 24 hours to resolve the reported issue. After approving
the return, you will receive a "Return Instructions" and RMA number
via email.
3. Please send the package in accordance
with the "Return Instructions". The return item should be in new
condition without traces of use and in original packaging.
4. The return shipping fee is
borne by the customer. We recommend you ship via an insured service with
tracking number. Nitze is not responsible for the lost packages.
5. After the returned item
passes our inspection, you will get a refund of the product purchase price. If
the item is not in its original packaging or has traces of use, you may need to
pay up to 15% of the restocking fee depending on the situation, as we cannot
resell it as a new product.
6. Refund will be processed
within 7 working days.
2-Year
Warranty Policy
If you find that the damage to your order item(s) is not due to the
following reasons, you are eligible to request a replacement part or item(s):
l Transportation
l Unauthorized repair
l Improper use
l Normal wear and
tear
How to apply:
1. Please send an email with
the pictures or videos explaining the issue to sales@nitze.hk
within 2 years from the date you receive the package. Please note that the
picture of the entire package / box is also needed.
2. Our customer representative
will contact you within 24 hours to resolve the reported issue. After approving
the warranty, you will receive a "Return Instructions" and RMA number
via email.
3. Please
send the package in accordance with the "Return Instructions".
4. The return shipping fee is
borne by the customer. Nitze will pay the shipping cost of the replacement
item(s). We recommend you ship via an insured service with tracking number.
Nitze is not responsible for the lost packages.
5. We will send you the
replacement item(s) within 7 working days after receiving your returned
defective item.